Last Updated: 2026/4/3

Brand Mission

We always adhere to the core concept of "Great Home Goods Don't Have to Cost a Fortune": backed by China's mature home goods supply chain and working with a local Australian product selection team, we cut out layers of middleman markup and deliver high-quality factory goods directly to Australian consumers. All listed products go through 3 rounds of quality inspection to meet Australian home use standards, covering a full range of home needs including storage, kitchen and dining products, soft furnishings, small household appliances and more.

Our History

• Our core team has nearly 10 years of experience in cross-border home goods supply chain operations, and has long supplied goods to local Australian offline home goods retailers
• Since launch, we have served more than 30,000 Australian households, with a repeat purchase rate of over 40%, earning recognition from a large number of local users for our transparent policies and reliable after-sales service

Official Qualifications

We are a legitimate e-commerce entity regulated by both China and Australia, and our qualifications are publicly verifiable：

• Operating entity: 昆明果涟商贸有限公司
• Legal Representative: 宁传果
• Unified Social Credit Identifier: 91530111MAE77RXA2G
• Entity address: 云南省昆明市官渡区矣六街道办事处子君社区居委会子君村21号商铺
• Official contact number: +86 15978986940
• Official email: service@mail.pou-mall.com

Core Service Policies

1. Order Processing Policy

• After successful payment, all orders will be prepared and dispatched within 1-2 business days. Weekends and both Chinese and Australian public holidays are not counted as processing days.
• In case of temporary stock shortage, customer service will notify you by email as soon as possible, and you can choose to wait for restock, exchange for an equivalent product, or get a full refund.

2. Payment Terms

We support all mainstream payment methods in Australia, and all payment processes are end-to-end encrypted to protect the security of your payment information:
✅ Visa / MasterCard / American Express credit card payment
✅ PayPal payment
✅ Afterpay: 4 interest-free installments with no extra fees
All orders are settled in Australian dollars, with no hidden exchange rate fees.

3. Shipping & Delivery Policy

• We cooperate with leading Australian local logistics service providers, with delivery coverage across all of Australia:
  ✅ Metropolitan areas: 5-7 business days after dispatch
  ✅ Remote areas including Tasmania, Northern Territory: 7-9 business days after dispatch
• Shipping rules: Free shipping for all Australian orders over AUD 99, a flat rate of AUD 7.99 applies for orders under AUD 99
• After your order is dispatched, you will automatically receive a notification email with a tracking number, and you can check the logistics progress on our official website at any time.

4. Return & Refund Policy

• We support 14-day no-reason return after delivery, provided that the product is unused, in original packaging and in resalable condition.
• If the return is due to our responsibility (wrong items sent, product quality issues, shipping damage), we will bear the full cost of return shipping. If the return is due to personal reasons (wrong size ordered, change of mind, etc.), you will be responsible for the return shipping cost.
• Special note for hygiene reasons: Intimate home goods (such as contact layers of bedding, home loungewear, disposable products, etc.) that have been unsealed are not eligible for return unless there is a quality issue, thank you for your understanding.
• Refund timeline: After we receive and verify the returned product, the refund will be sent to your original payment method within 7 business days. For orders paid via Afterpay, the corresponding bill will be automatically adjusted.

5. Customer Support Policy

• Customer service working hours: Monday to Friday, 9:00-18:00 (CST), corresponding to 11:00-20:00 (AEST) for Australia's east coast. We are closed on weekends and both Chinese and Australian public holidays.
• Contact channels:
• Emails sent to service@mail.pou-mall.com will be processed first, with a response within one hour during business hours. Leave a message in the official online customer service window; messages left outside of business hours will be processed on the next business day. For urgent issues, please call the official contact number.

💌 Our Promise

All service policies of Pou Mall are open and transparent, with no hidden clauses. If you have any dissatisfaction during the shopping process, you can contact us at any time, and we will do our best to solve the problem for you. Thank you for choosing Pou Mall, happy shopping~