Last Updated: August 1, 2025
This Privacy Policy applies to all services provided by pou-mall, operated by 昆明果涟商贸有限公司 (a duly regulated cross-border e-commerce entity). We are committed to protecting the security of your personal information in strict compliance with the Privacy Act 1988 (Cth) of Australia and relevant Chinese data protection regulations. By accessing or using our website, you agree to the terms of this policy.
1. Types of Personal Information We Collect
We only collect information necessary to provide services to you:
| Type of Information | Collection Scenario |
|---|---|
| Basic identity and contact information | When you register an account, place an order, or contact customer service: full name, email address, phone number, delivery address |
| Payment information | When you complete payment: we do not store your full credit card/bank account details. All payment data is processed directly by our PCI DSS-compliant third-party payment providers. |
| Browsing and preference data | When you visit our website: IP address, browser type, browsing history, cart preferences, device information (collected via cookies, see Section 6 for details) |
We will never collect personal information irrelevant to our service provision.
2. How We Use Your Information
We only use your information for the following legitimate purposes:
- Process your orders, arrange delivery, send logistics updates and after-sales notifications
- Respond to your inquiries, resolve customer service issues, and handle return/refund applications
- Optimize website functions, product selection strategies and user experience
- We will send you personalized messages, new product announcements, and other marketing content (you can unsubscribe at any time via the unsubscribe link in the email or by contacting customer service free of charge).
- We comply with relevant e-commerce laws and regulations.
3. Information Sharing and Disclosure
We will never sell, rent or trade your personal information to any third party for commercial purposes. We only share your information with authorized partners that have signed strict confidentiality agreements, when necessary to deliver services:
- Logistics service providers: only share your name, phone number and delivery address to arrange order shipment
- Payment service providers: only share order amount and order number to process payments
- Technical service providers: only share anonymous browsing data to maintain and optimize the website
- We may disclose your information only when required by law, court order or government regulatory authorities.
4. Your Rights (In accordance with Australian privacy law)
You have the right to:
- Access and request a copy of all personal information we hold about you
- Request correction of inaccurate or outdated personal information
- Request deletion of your personal information (except where we are required by law to retain it)
- Opt out of marketing communications at any time
- Withdraw your consent to our collection and use of your information at any time
To exercise the above rights, please send an email to service@mail.pou-mall.com. We will respond to your request within 10 business days.
5. Information Security Protection
We take strict measures to protect your personal information from unauthorized access, disclosure or misuse:
- All data transmission on our website is encrypted via SSL technology
- Personal data is stored on encrypted servers with regular security audits
- As stated above, we do not store any sensitive payment information on our own servers
- While we take all reasonable security measures, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security of your information.
6. Cookie Policy
Cookies are small text files stored on your device to improve your browsing experience. We use the following types of cookies:
- Necessary cookies: required for basic website functionality (e.g. saving your shopping cart items, keeping your account logged in)
- Functional cookies: remember your preference settings (e.g. language, region settings)
- Analytical cookies: collect anonymous browsing data to help us optimize the website
- Marketing cookies: provide you with personalized product recommendations and offers
You can disable cookies in your browser settings, but this may affect the normal use of some website functions.
7. Minors' Privacy
Our services are only intended for users aged 16 and above. We do not knowingly collect personal information from children under the age of 16. If we find that we have inadvertently collected information from minors under 16, we will delete it immediately.
8. Policy Updates
We may update this Privacy Policy from time to time based on service adjustments or regulatory requirements. Minor updates will be posted on the website, and major changes will be notified to you via email 30 days before taking effect.
9. Contact Us
If you have any questions, complaints or requests regarding this Privacy Policy, you can contact us via:
- Email: service@mail.pou-mall.com (response within 1 hour during working hours: 9:00-18:00 CST Monday to Friday, corresponding to 11:00-20:00 AEST for Australian east coast)
- Phone: +86 15978986940
- If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) for further resolution.
